Soft Spaworld ("we," "us," or "our") respects your privacy. This policy explains how we collect, use, and protect your personal information when you visit our website, purchase our products, or use our services. By interacting with Soft Spaworld, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal information:

• Identifying information (e.g., name, email address, phone number, shipping address)

• Transaction details (e.g., purchase history, payment information, product preferences)

• Technical data (e.g., IP address, browser type, device information, usage patterns)

• Product registration information (e.g., serial numbers, model information, installation location)

• Communication records (e.g., customer service inquiries, support tickets)

• Usage data (e.g., app usage statistics, remote control preferences, maintenance logs)

2. How We Use Your Information

Your personal information enables us to:

• Process orders and deliver Soft Spaworld products and services

• Provide customer support and technical assistance

• Register your product for warranty coverage

• Personalize your user experience with our mobile app and connected features

• Improve our products, services, and website functionality

• Communicate important updates, maintenance reminders, and special offers (with your consent)

• Ensure compliance with legal obligations and warranty requirements

• Monitor and maintain the security of our products and services

3. Information Sharing and Disclosure

We do not sell your personal information to third parties. Limited sharing may occur with:

• Authorized service providers (e.g., payment processors, shipping companies, technical support partners)

• Dealers and distributors for product delivery, installation, and local support

• Legal authorities when required by law or to protect our rights

• Affiliated companies during business transfers or corporate reorganizations

• Technical partners for app development and connected device services

4. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights:

• Access and review your personal information

• Request correction or deletion of your data

• Opt-out of marketing communications

• Object to certain types of data processing

• Request data portability in a structured format

• Withdraw consent for non-essential data processing

To exercise these rights, please contact us at info@softspaworld.com.

5. Security Measures

We implement industry-standard security measures to protect your personal information, including:

• Secure server infrastructure and SSL encryption

• Access controls and authentication protocols

• Regular security audits and vulnerability assessments

• Data backup and disaster recovery procedures

• Employee training on data protection practices

While we strive to protect your information, no system is completely secure, and we cannot guarantee absolute data security.

6. Third-Party Services

Our website and mobile app may contain links to third-party services, including:

• Payment processors

• Social media platforms

• Analytics tools

• Connected device services

These third parties have their own privacy policies, and we are not responsible for their practices. We encourage you to review their privacy policies before providing any personal information.

7. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes for which it was collected

• Maintain warranty coverage and product support

• Comply with legal and regulatory requirements

• Resolve disputes and enforce our agreements

When no longer needed, your information will be securely deleted or anonymized.

8. Children's Privacy

Our products and services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it immediately.

9. International Data Transfers

Your personal information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.

10. Policy Updates

We may update this privacy policy from time to time. When we make changes, we will update the effective date and post the revised policy on our website. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us at:

Soft Spaworld

Email: info@softspaworld.com

Website: www.softspaworld.com