Installation Guide

Important Safety Information

WARNING: READ AND FOLLOW ALL INSTRUCTIONS CAREFULLY BEFORE INSTALLATION AND USE.

This guide provides comprehensive instructions for the safe and proper installation of your Soft Spa. Failure to follow these instructions may result in injury, property damage, or voiding of your warranty.

1. Site Selection and Preparation

1.1 Location Requirements

Structural Considerations

• Weight Capacity: Ensure the installation surface can support the full weight of the spa when filled with water and occupants. A filled spa can weigh between 3,000-6,000 pounds (1,360-2,720 kg).

• Level Surface: The spa must be placed on a structurally sound, perfectly level surface.

• Accessibility: Maintain a minimum clearance of 24 inches (600 mm) around all sides of the spa for maintenance access.

Environmental Factors

• Weather Protection: Avoid installing in areas prone to flooding or excessive water accumulation.

• Sun Exposure: Choose a location with partial shade to minimize vinyl damage from UV exposure.

• Wind Protection: Position the spa in a sheltered area to reduce heat loss and energy consumption.

• Drainage: Ensure proper drainage to prevent water pooling around the motor unit.

Safety Clearances

• Maintain at least 10 feet (3 meters) from overhead power lines.

• Keep at least 5 feet (1.5 meters) from all metal surfaces, electrical appliances, and buildings.

• Verify no sprinklers are near electrical outlets.

2. Foundation Requirements

2.1 Recommended Foundation Options

Concrete Pad

• Minimum thickness: 4 inches (10 cm)

• Must be reinforced with steel mesh

• Properly cured and level within 1/4 inch (6 mm) over the entire surface

Wooden Deck

• Must be engineered to support 146 lbs per square foot (7 kPa)

• Consult a structural engineer or licensed contractor

• Use pressure-treated lumber and proper support beams

Other Acceptable Surfaces

• Patio stones (minimum 2 inches thick, 12 inches square)

• Compacted gravel with landscape fabric

• Concrete pavers on a compacted base

WARNING: DO NOT install directly on grass, bare ground, or uneven surfaces.

3. Electrical Installation

3.1 Power Requirements

Voltage Specifications

• Europe/Asia: 220/240 Volt, 10 Ampere dedicated circuit

• North America: 110/120 Volt, 15 Ampere dedicated circuit

• Frequency: 50/60 Hz compatible

Electrical Components

• GFCI Protection: Must be connected to a Ground Fault Circuit Interrupter

• Weatherproof Outlet: Use only outdoor-qualified electrical sockets

• No Extension Cords: Never use extension cords (voids warranty)

• Bonding: Connect a minimum #8 AWG (8.4 mm²) solid copper bonding conductor to any metal equipment within 5 feet (1.5 m)

3.2 Installation Requirements

Professional Installation

• All electrical work must be performed by a licensed electrician

• Must comply with local electrical codes and regulations

• Electrical panel must have a 2-pole, high-sensitivity differential switch

Wiring Specifications

• Use appropriate cable size based on spa power requirements and distance from electrical panel

• Install proper conduit protection for all wiring

• Ensure all connections are properly grounded

WARNING: IMPROPER ELECTRICAL INSTALLATION CAN RESULT IN ELECTRIC SHOCK, FIRE, OR SERIOUS INJURY.

4. Assembly and Installation

4.1 Unpacking and Preparation

Unpacking Procedure

1. Clear the installation area of all debris and sharp objects

2. Place a protective groundsheet on the foundation

3. Carefully unpack the spa components

4. Inspect all parts for damage before installation

Component Checklist

• Soft Spa tub with vinyl liner

• Aqua Center control unit

• Filtration system

• Pump and motor assembly

• Control panel (TOUCH 4.0)

• Cover and locking system

• Plumbing connections and hoses

• Hardware and tools

4.2 Connecting the Aqua Center

Plumbing Connections

1. Tub to Aqua Center Connection:

◦ Connect the main pipes between the tub and Aqua Center

◦ Rotate connections to tighten securely

◦ Remove the red handle from the ball valve after connection

◦ Install sponge silencer components over the connections

◦ Cover with the provided hose cover

1. Filtration System Installation:

◦ Install the FLUFFY BLOCK filter according to manufacturer specifications

◦ Ensure all filter connections are secure

◦ Prime the filtration system before operation

4.3 Control Panel Installation

TOUCH 4.0 Control Panel

1. Mount the control panel in a convenient, accessible location

2. Connect the wiring harness to the Aqua Center

3. Ensure all connections are secure and properly insulated

4. Test the control panel for proper functionality

5. Water Filling and Initial Setup

5.1 Filling Procedure

Water Requirements

• Use only clean, potable water

• Water temperature should be between 4°C and 41°C (40°F and 104°F)

• Fill to the proper water level (2 inches above all jets)

Filling Steps

1. Ensure all ball valves are in the open position

2. Connect a garden hose to a clean water source

3. Fill the spa slowly to avoid damaging the vinyl liner

4. Monitor the water level carefully

5. Allow water to circulate for 2-3 minutes to flush the system

6. Drain the initial water (contains manufacturing impurities)

7. Refill the spa to the proper operating level

5.2 Chemical Treatment

Initial Water Treatment

1. Test the water chemistry before adding chemicals

2. Adjust pH to 7.2-7.8 (ideal 7.6)

3. Add appropriate sanitizer (chlorine 2-3 ppm)

4. Balance total alkalinity (80-120 ppm)

5. Adjust calcium hardness (50-150 ppm)

Chemical Safety

• Never use shock treatments (voids warranty)

• Never use floating dispensers

• Keep lid off and water circulating for 15 minutes after adding chemicals

• Test water chemistry after each use, but no less than twice weekly

6. Control Panel Operation

6.1 TOUCH 4.0 Interface

Main Display Features

• Current time and temperature

• Operating mode (NOR/ECO/User)

• Function status indicators

• WiFi connection status

• Error code display

Basic Operations

1. Power On/Off: Press the power button to activate/deactivate the system

2. Temperature Control:

◦ Touch the temperature display to enter settings

◦ Slide to adjust between 10°C and 40°C (50°F and 104°F)

◦ Press to switch between °C and °F

2. Heating Modes:

◦ NOR Mode: Normal operation mode

◦ ECO Mode: Energy-saving mode (recommended twice daily, 2 hours each)

◦ User Mode: Custom programmed settings

6.2 Advanced Functions

Cycle Time Programming

1. Set daily heating periods

2. Adjust start and end times

3. Enable/disable specific time periods

WiFi and App Connection

1. Download the Soft Spa app

2. Connect to the TOUCH 4.0 control panel via WiFi

3. Follow app instructions for pairing

4. Enjoy remote control functionality

7. Maintenance Requirements

7.1 Regular Maintenance Schedule

Daily Maintenance

• Check water level

• Test water temperature

• Inspect cover and locking system

Weekly Maintenance

• Test and balance water chemistry

• Clean filter cartridge

• Inspect for leaks or damage

Monthly Maintenance

• Deep clean filter cartridge

• Inspect all plumbing connections

• Check electrical connections

• Test GFCI functionality

7.2 Water Care

Water Chemistry Parameters

• Free Available Chlorine: 2-3 ppm

• pH Level: 7.2-7.8 (ideal 7.6)

• Total Alkalinity: 80-120 ppm

• Calcium Hardness: 50-150 ppm

• Total Dissolved Solids: Below 1,500 ppm

Filter Maintenance

• Rinse filter cartridge weekly

• Deep clean with filter cleaner monthly

• Replace filter cartridge every 6-12 months

7.3 Winter Care

Freeze Protection

• Maintain water temperature above 4°C (40°F)

• Use ECO mode to prevent freezing

• Consider winter cover for additional insulation

8. Troubleshooting

8.1 Common Error Codes

Error Code	Description	Solution
F1	Water temperature sensor disconnected	Check sensor connections, replace if necessary
F2	Water temperature sensor short circuit	Check sensor and wiring, replace if necessary
F3	Water temperature too high	Ensure proper water flow, check for blockages
F4	Water temperature too low	Check for proper heating, ensure freeze protection
F5	EEPROM memory error	Power cycle the system, contact service if persists
F6	Overheat protection switch open	Reset thermal switch, check heating system
F9	System setting error	Power cycle, check control panel connections
F12	Heater PT temperature too high	Ensure proper water level and flow
F14	Heater PT sensor disconnected	Check sensor connections
F20	Controller fault	Power cycle, contact service if persists

8.2 Electrical Troubleshooting

Power Issues

• Check GFCI breaker

• Verify power supply voltage

• Inspect power cord for damage

• Ensure proper grounding

Pump Issues

• Check for air in the system

• Verify water level is adequate

• Inspect pump connections

• Clean filter cartridge

9. Warranty Information

9.1 Warranty Coverage

• 3-year limited warranty on materials and workmanship

• Covers defects in the Aqua Center, tub liner, and major components

• Warranty extends only to the original retail purchaser

9.2 Warranty Exclusions

The warranty is void if:

• The spa is operated without water or with improper water level

• Water temperature is below 4°C or above 41°C

• pH level is outside 7.2-7.8 range

• Extension cords are used

• Voltage is outside specified range (210-250V or 100-130V)

• Chemical damage occurs from unapproved products

• Repairs are performed by unauthorized personnel

• The spa is used commercially or rented

9.3 Service and Support

• Contact your local dealer or distributor for service

• Visit www.softspaworld.com for online support

• Email: info@softspaworld.com

10. Technical Specifications

10.1 General Specifications

• Power Supply: 220/240V 10A (Europe/Asia) or 110/120V 15A (North America)

• Frequency: 50/60 Hz

• Heating Capacity: Varies by model

• Water Capacity: Varies by model

• Control System: TOUCH 4.0 with WiFi connectivity

• Filtration: FLUFFY BLOCK filter system

10.2 Dimensions

• Refer to specific model specifications for exact dimensions

• Weight varies by model and water capacity

11. Contact Information

Soft Spaworld Co. Ltd

• Website: www.softspaworld.com